FINALLY.. 3 weeks after the desk was purchased, it arrived at my house last nite. Of course it didn't just arrive without any aggravation. It just so happens that I called Office Max yesterday to inquire about my desk, as no one from there had even bothered to follow up with me to let me know when it would be available....and when I called, to my amazement they informed me that it was to be delivered that day....between the hours of 8 am and 5 pm. Of course they had no specific time of delivery. As it happens, the same freight company was to deliver it, so I called them to find out when the driver was going to be in my area. She told me between 1pm and 3pm. At 4 pm, there was still no desk. I called the freight carrier and got an answering machine..so I thought I was S.O.L. My husband called the Office Max customer service line and got the usual song and dance about them needing 24 to 48 hrs to get a trace done on the package. At 6:30 pm I get a call from the driver, asking if it's still ok for him to deliver the desk that late...I was more than thrilled to get it, so I told him yes. He got to my house at 7 pm.
I am still curious to know if any of the idiots at Office Max will even follow up with us to make sure that we indeed received the desk... however, I believe it's more likely that they still have their heads up their asses and don't know what the hell happened. As for the complaint letter I sent to corporate, I am not holding my breath about anyone ever contacting me about the poor customer service. My thought is that they are well aware of how terrible it is, and have absolutely no intention of correcting it. I am putting on the record that I will NEVER buy ONE ITEM...not even a pen - from Office Max ever again. They do not deserve my business and patronage.
That's it and that's all....
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